Privacy Policy

Effective Date: 24 March 2025

At SolarCare, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or engage with our services. We are committed to complying with South Africa’s Protection of Personal Information Act (POPIA) and upholding your rights.

1. Information We Collect

We may collect the following personal information:

Full name
Email address
Contact number
Company name
Business or physical address
Energy usage data (for audits and project design)
Website usage data (via cookies and analytics)

2. How We Use Your Information

We use your personal information to:

Schedule and conduct Free Energy Audits
Provide solar energy proposals and services
Respond to inquiries and support requests
Improve our website and user experience
Send service updates, news, or promotional content (only with your consent)
Fulfill legal and regulatory obligations

Your data will only be used for the purpose it was collected, unless otherwise legally required.

3. Data Storage and Protection

We store your data securely and apply strict safeguards to prevent unauthorized access, misuse, or loss. Data is only retained for as long as necessary to provide services or comply with legal requirements.

4. Sharing of Personal Information

We do not sell or rent your information. However, we may share it with:

Trusted service providers assisting with solar audits or installations
Legal or regulatory authorities if required by law

All third parties are contractually bound to maintain confidentiality and data protection.

5. Your Rights Under POPIA

You have the right to:

Access your personal information
Correct or update inaccurate information
Request deletion of your data (when applicable)
Object to processing or withdraw consent
Opt out of direct marketing communications

To exercise these rights, please email us at trevor@solarcare.co.za.

6. Cookies and Tracking

We use cookies to:

Analyze website performance
Enhance your browsing experience

You can adjust cookie preferences through your browser settings.

7. Links to Third-Party Sites

Our website may include links to external websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised date.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

SolarCare (Pty) Ltd
📧 Email: trevor@solarcare.co.za
📞 Phone: +27 (0)12 111 1234
📍 Address: Unit 12 Lombardy Business Park, Corner of Lynwood and Cole Road, Pretoria

By using our website or services, you agree to the terms of this Privacy Policy.