Privacy Policy
Last Updated: 23 April 2025
Welcome to Solarcare. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website: www.solarcare.co.za. By accessing or using this website, you agree to the terms of this Privacy Policy.
1. Who We Are
Solarcare (Pty) Ltd is a South African Engineering, Procurement, and Construction (EPC) company that designs and delivers tailored solar energy systems for commercial, agricultural, educational, and industrial sectors. We are committed to protecting the privacy of our clients and website users.
2. Information We Collect
When you interact with our website or contact us, we may collect the following personal information:
Contact Details: Name, phone number, email address, physical and business address
Company Information: Company name, VAT number, industry type
Technical Information: IP address, browser type, location data, website usage data
User-Submitted Data: Enquiries via forms, job applications, or project briefs
Marketing Preferences: Opt-ins for newsletters or downloads
This information is collected via:
Our contact/enquiry forms
Website cookies and analytics
Email or phone interactions
Booking forms or feedback surveys
3. Why We Collect Your Information
We collect and use your information to:
Respond to your queries or service requests
Prepare solar project quotations and proposals
Improve your user experience on our website
Provide marketing updates (only with your consent)
Meet legal and regulatory obligations
Analyse website usage to optimise performance and content
4. Legal Basis for Processing
We process your personal data in accordance with the Protection of Personal Information Act (POPIA), and do so lawfully based on:
Your consent (e.g. submitting a contact form)
Contractual necessity (e.g. to provide services)
Legal obligation (e.g. compliance with tax laws)
Legitimate interest (e.g. improving our website)
5. Cookies and Tracking
Our website uses cookies and similar tracking tools to enhance your experience, gather statistics, and improve services. You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy(available on request).
6. Sharing Your Information
We will never sell your data. Your information may be shared with:
Service providers assisting in the delivery of your solar solution
Web and IT support teams under strict confidentiality
Legal or regulatory authorities when required by law
All third-party service providers are POPIA-compliant.
7. Data Security
We protect your data using industry-standard practices, including:
SSL encryption
Firewall and malware protection
Limited access to authorized personnel only
Secure data backups and system monitoring
8. Your Rights as a Data Subject
Under POPIA, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain data processing
Lodge a complaint with the Information Regulator:
Website: www.justice.gov.za/inforeg
To exercise any of these rights, email us at info@solarcare.co.za.
9. How Long We Keep Your Information
We retain your data only as long as needed for the purpose it was collected and as required by law (e.g. for tax and auditing). After this period, the data is safely deleted or anonymized.
10. Links to External Sites
Our website may contain links to third-party websites. Solarcare is not responsible for the content or privacy practices of those sites. We recommend reviewing their respective policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website with the updated date indicated at the top.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:
Solarcare (Pty) Ltd
Email: info@solarcare.co.za
Phone: +27 12 111 7019
Website: www.solarcare.co.za
Registered Address: Unit 21 Lombardy Business Park, Corner of Cole and Graham Road, Pretoria.
